All suspension or cancellation requests must be submitted through this form. Requests made verbally, by text, or on social media will not be accepted.
Membership cancellations must be submitted at least 30 days prior to the next billing date to avoid being charged for the next billing cycle.
Memberships remain active and billable until the request is officially processed and confirmed by Ebb N Flo Maui.
Suspension requests are for temporary holds only and are subject to approval by Ebb N Flo Maui.
Vacation suspensions may be granted for up to 1 month.
Medical suspensions may be granted for up to 3 months maximum and must include proof.
Extensions may be granted only under special circumstances and only with written approval from Ebb N Flo Maui.
Cancellation does not void any outstanding balances or prior commitments.
No refunds will be issued for unused time, missed classes, or partial billing periods.
You will receive a confirmation email once your request has been reviewed and processed.